Marketing Online

I expect companies to start shifting more money from advertising to
public relations. Advertising is losing some of its former effectiveness. It
is hard to reach a mass audience because of increasing audience fragmentation.

I expect companies to start shifting more money from advertising to
public relations. Advertising is losing some of its former effectiveness. It
is hard to reach a mass audience because of increasing audience fragmentation. TV commercials are getting shorter; they are bunched together;
they are increasingly undistinguished; and consumers are zapping them.
And the biggest problem is that advertising lacks credibility. The public
knows that advertising exaggerates and is biased. At its best, advertising
is playful and entertaining; at its worst, it is intrusive and dishonest.
Companies overspend on advertising and underspend on
public relations. The reason: Nine out of 10 PR agencies are
owned by advertising firms. Advertising agencies make more money
putting out ads than putting out PR. So they don’t want PR to get
an upper hand.
Ad campaigns do have the advantage of being under greater control than PR. The media are purchased for the ads to appear at
specific times; the ads are approved by the client and will appear exactly
as designed. PR, on the other hand, is something you pray for
rather than pay for. You hope that when Oprah Winfrey ran her book
club, she would nominate your book as the month’s best read; you
hope that Morley Safer will run a 60 Minutes segment on why red
wine keeps cheese-eating and oil-eating Europeans healthy.
Building a new brand through PR takes much more time and
creativity, but it ultimately can do a better job than “big bang” advertising.
Public relations consists of a whole bag of tools for grabbing
attention and creating “talk value.” I call these tools the PENCILS of
public relations:
• Publications.
• Events.
• News.
• Community affairs.
• Identity media.
• Lobbying.
• Social investments.
Most of us got to hear about Palm, Amazon, eBay, The Body
Shop, Blackberry, Beanie Babies, Viagra, and Nokia not through advertising
but through news stories in print and on the air. We started
to hear from friends about these products, and we told other friends.
And hearing from others about a product carries much more weight
than reading about the product in an ad.
A company planning to build a new brand needs to create a
buzz, and the buzz is created through PR tools. The PR campaign
will cost much less and hopefully create a more lasting story. Al and
Laura Ries, in their book The Fall of Advertising and the Rise of PR,
argue persuasively that in launching a new product, it is better to
start with public relations, not advertising.52 This is the reverse of
most companies’ thinking when they launch new products.